Not resolved
1.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1 comment

I recently called DIRECTV (22 minute wait to get a person) concerning one of my receivers which wasn't working. After going though all the troubleshooting and rebooting the problem wasn't resolved.

The supervisor (Raymond) said the earliest date for a tech would be two and a half weeks! I was not happy that it would be so long without a working tv and asked for a credit to my account sense they were not providing any service during this time. Raymond would not say "yes" or "no" to my simple request for a credit. He just kept repeating that "Dec 30th was the earliest appointment available" and completely ignoring my question.

After getting nowhere with this *** I hung up and called back and talk to Jolly who was understanding of my issue and did give me a credit.

This never should have taken over 1 hour of my time! DIRECTV/AT&T service and customer service is making consider cable for the 1st in over a decade.

Product or Service Mentioned: Directv Technical Support.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Dec 13, 2016.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Chesapeake, Virginia, United States #1255197

Email AT&T CEO John Stankey js9991@att.com or Senior Customer Care VP Carmen Nava cn2487@att.com Leave ur number in message High level rep will call you with a fantastic offer

You May Also Like