I recently called DIRECTV (22 minute wait to get a person) concerning one of my receivers which wasn't working. After going though all the troubleshooting and rebooting the problem wasn't resolved.
The supervisor (Raymond) said the earliest date for a tech would be two and a half weeks! I was not happy that it would be so long without a working tv and asked for a credit to my account sense they were not providing any service during this time. Raymond would not say "yes" or "no" to my simple request for a credit. He just kept repeating that "Dec 30th was the earliest appointment available" and completely ignoring my question.
After getting nowhere with this *** I hung up and called back and talk to Jolly who was understanding of my issue and did give me a credit.
This never should have taken over 1 hour of my time! DIRECTV/AT&T service and customer service is making consider cable for the 1st in over a decade.
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