Not resolved

We had directv on acct# 52565827. We called customer service because our offer was ending so we called before it ended.

Customer service said that our prices our going up so we decided to cancel our service and return all of the equipment thru ups in which we did. Once we sent the equipment we called customer service to make sure everything was ok on our cancellation we did before. Then they told us that we renewed contract...Whatttt? No we didn't I said we returned everthing.

They didn't listen or cared. Or notified us before. And sent us to collection and Charged us over 500.00 dollars. We told them the whole thing but didn't care or helped us.

Total disrespectful. They just say pay....or collection.

Please C. affairs help us.

Reason of review: Return, Exchange or Cancellation Policy.

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