Hey all. I'm physically sick from everything DirecTV is putting me through. Get ready for this. About six months after getting DirecTV I had to move. The apartment I moved into had no line of sight. The representative told me that I would still need to pay flthe large cancellation fee if I were to cancel. She then said I could suspend my account rather than cancel until I were to move again. So I suspended my account and went on.
About six months later the service automatically reinstated so I called again to resuspend. The rep then said that I could just go ahead and cancel my account without the early termination fee due to no line of sight. I agreed to that and she mailed the recovery kit to return my the set tops. The rep said that was all I needed to do and that my balance was $0.
Move on to a couple days later. I'm in the checkout lane at Wal-Mart with a cartfull of groceries and stuff. I go to pay and my debit card declines. Luckily I could use my credit card.
I get home and take a look at my bank transactions, and there was a whopping $987.52 charge from DirecTV which brought me down to a few dollars in my checking account. Mildly freaking out, I call DirecTV and ask them what this was. They told me it was the unreturned equipment plus cancellation fees. I explained to the rep everything and after escalation to supervisor, they promply admitted fault and said they will be issuing a refund and it would take 8 TO 10 BUSINESS days.
So now here I stand during the holidays, automatic bill payments for my electric and gas which will bounce, and no money for over a week. I explained this to the supervisor and begged for them to do something to get this back in my account immediately. They wouldn't do a single thing for me or even show a bit of sympathy for my situation.
This has to be the worst thing a multimillion dollar company has ever done to me. I'm just a single 22 year old guy that is taking care of his mom and four younger siblings. I really don't know what I'm supposed to do now.
I did try asking Chase for help, but the results of that need to go I'm another post. Basically they said they would not credit the funds back temporarily because I said that DirecTV was in the process of refunding the unauthorized charge. I swear today is "let's see how much stress Andrew can endure" day.
Product or Service Mentioned: Directv Account.
Monetary Loss: $1000.