Directv took 356.20 out of my bank account without any authorization.When I called, they said it was because I did not fulfill my 24 month contract I signed on my DVR.
I asked for a copy of this contract and she emailed me the Directv consumer agreement. This had no mention of a 24 month contract. I waited on the phone and pointed this out to her. She said if I wanted a copy of my contract, I would have to have my attorney contact their legal department.
I have been a Directv customer since June 2004. The only reason I had to cancel was because I moved to a new community that faces the wrong direction for me to receive service. She also mentioned because my husband called in to cancel our service, this automatically gave them permission to charge my debit card, my card, my account, with my name on it. Not likely!
It just goes to show what loyalty to a company will get you.
After being a huge Directv supporter for the last 4 years, I am going to do everything in my power to make sure consumers realize the lack of concern this company truly shows for its customers.
I just want my refund on this fee for this fictitious contract.Then maybe one day I will consider forgiving the company and going back to them.
Monetary Loss: $356.