My mother had a account with Directv. I had on numerous occasions paid her bill for her. I first paid them over the phone talking to a rep. They NEVER informed me that I was being entered into a contract with them. For that matter, I had to put her on the phone to confirm that they had permission to speak to me about her account. After she became terminal, I paid her bill regularly.
She died on Jan. 12 of this year. She had no will or executor of estate. My family just jumped in and we all worked to get things finalized. The other day we deposited my husbands pay check as normal, and shortly after got a email alert saying my account was at $14. Quickly reviewing my online bank account there sat a $700. charge from directv.
I thought with a quick phone call things would be resolved. I got up with directv and my bank and found out that I had entered a contract by helping her. My bank said this was a horrible problem they encounter daily. They said that Directv has a clause that allows them to drain non account holders accounts. THEY NEVER CHARGED MY MOTHERS STILL ACTIVE BANK ACCOUNT- THEY HIT MINE. You would think they would have hit her account being she had the account with them. I know for a fact she used her own account to pay her bill before she got sick.
I had to ask them to send boxes so that I might re pack the equipment and get it to them. I am lucky that the boxes were put in storage. It would have been horrible not to have been able to locate the boxes being she is DEAD, not like I could ask her. I even was so desperate I asked them to re activate the boxes and let me set up an account with them, hoping to get my money returned. I asked them to put the money back, send return boxes and give me so many days to fedex them back..........no go there either. They would not work with me in any way.
In closing.... I have NO money... NOTHING left in my bank account. I have no money to get groceries for my child, and this was grocery week. We help my husbands mother too, and our bills are laid out so that everything is scheduled.
I am trying to get my bank to send out notices to people who pay out to directv. A notice needs to be sent letting people know that they have entered into a contract with directv just by paying a bill, to go to their site and read the fine print. I am pushing for this because of course Directv is not going to, they would loose money. I'd shut my mom's service down a year ago had I known. None of her other bill account holders (that I had paid to help her) drained my bank account....why?..... BECAUSE I AM NOT THE ACCOUNT HOLDER. What a concept huh?. I have referred to this as legal terrorism. Our government has let big business cross the line when they allow such a underhanded transaction to be legal.
This is amazing that I can be held responsible for an account that is not mine. I signed no contract and was not verbally informed. The poor rep. I first talked to, told me at first "just hold on, we'll take care of this mistake"... she came back and apologized for not being able to help. She informed me that she too pays her moms account there from time to time and was not aware of this. She told me " As soon as we get off the phone I am taking my credit card information out of the system". Now isn't that something? Their own employees don't even know about that little clause. NO wonder any of the reps I had previously spoken to informed me of my obligation to be liable for her account.
I am hoping that someone out there is able to avoid the same thing by being alerted ahead of time, or the company itself comes up with some kind of verbal confirmation so they know that their customers caretakers are made aware ahead of time.
Thank you so much for your time,
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