Product: Directv Tv Guide Clear all filters (1328 of 1328 reviews match)
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Your a bunch of idiots at att directv. AT&T has ruined everything about directv. With this new guide they should be paying me to watch and use their crap. One more wrong move and I might as well go with the *** local tv spectrum. It’s a lot cheaper and you get the same...
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809 comments
WhisperedCavalierKingCharlesSpaniel982
#1760231

I worked as CSA many years ago, was assigned to Dell, the center also had Logitech, as well as other companies. When you're speaking to an agent, that individual is in a call center.

Calling to complain will fall on deaf hears. Some 18 year old guy from who knows where is trying their best to follow the instructions for your particular issue that they've been provided with. Try to keep your calm because you're causing the situation to escalate. Instead write/type a letter and send it via snail mail.

Make it certified so that someone at that physical location must sign to receive the document. Emails, calls, and blog posts are all sorted nice and neat in some server that is likely nowhere near the physical location of the company. In summary, be mad at the company, not the CSA.

One other thing about the guide showing title not available or similar, it takes a while to fill because the box has to download a massive amount of data. Not just titles of shows, summaries for the programs must downloaded as well as info on the cast for all these programs.

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Review
#1147133 Review #1147133 is a subjective opinion of poster.
Product
Directv Tv Guide
Reason of review
Bad quality
1.4
Details
This is company is a daily ad for other tv companies!Why would you change your guide so that the background and small writing make it almost impossible to read! If I didn’t know the channel numbers by heart, I certainly wouldn’t know what I wanted because you cannot...
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845 comments
Anonymous
#1734790

Today August 18 - FIX YOUR SOFTWARE. Yes, you can't read a thing it's so tiny, you click on a picture to see a recording and it gives you the list of recordings, so you have to find it anyway. And now, you can't fast forward or stop or back, UGH, you make us pay so much, I won't be using you much longer.

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Review
#1127073 Review #1127073 is a subjective opinion of poster.
Product
Directv Tv Guide
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.8
Details
DIRECTV has updated their software and changed their interface; it is HORRIBLE; I HATE IT!! Why in the world would they change from the old look? The guide and words on info are too small and there is no way to change it!! Since AT&T took over, Directv has gone down...
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123 comments
Anonymous
#1768524

Annoying and hard to navigate or perform basic functions

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Review
#1167291 Review #1167291 is a subjective opinion of poster.
Product
Directv Tv Guide
Cons
  • New software interface
Reason of review
Don't like Directv new interface
Preferred solution
Price reduction
The changes that Directv made to their onscreen channel guide and playlist recordings must have been satisfied by the lowest bidder meeting VERY minimum qualifications. I discovered that now when I look at shows I have recorded, the date and time of the show is...
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53 comments
Anonymous
#1652687

How can we view recorded shows when not listed on the playlist?

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Review
#1221858 Review #1221858 is a subjective opinion of poster.
Product
Directv Tv Guide
Reason of review
Channel guide, recording playlist
1.5
Details
Directv's recently introduced new screen format is awful.It is extremely difficult to read and ease of use in the previous navigation (e.g. Manage Recordings to name just one) was traded off for a nonsensical menu. It looks like this was created by someone in front of...
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58 comments
Anonymous
#1561789

For a sports fan, the best feature of a DVR was the ability to scroll through lots of games, stop when the score changes and then back up and catch all the scoring plays. But, the dark bar that clouds the bottom of the screen in your new graphics format makes this impossible. Time to switch TV services.

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Review
#1130736 Review #1130736 is a subjective opinion of poster.
Product
Directv Tv Guide
Cons
  • Changed screen to unreadable
  • Not good service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Suddenly, without notice, the format for Direct TV has changed.Clearly some 27 yr old had nothing to do so it was changed. Very difficult to read the numbers, especially on a smaller set. Much slower reaction time going through the selections on the romote. They really...
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30 comments
Anonymous
#1580213

The old menu format was much easier to read and use, why change something that worked great.

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Review
#1147118 Review #1147118 is a subjective opinion of poster.
Product
Directv Tv Guide
Reason of review
Bad quality
1.0
Details
Someone at ATT needs to be fired.The guide changes color from grey to black difficult to read and it moves WHY? LIST has no date you have to go to guide WHY? Smaller print on grey background WHY? The black is constantly moving into the gray. It's nauseous. To the far...
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44 comments
Anonymous
#1709320

Direct TV guide is the worst I have ever seen!!! Horrible!!!!!

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Review
#1192122 Review #1192122 is a subjective opinion of poster.
Product
Directv Tv Guide
Reason of review
Bad quality
2.7
Details
Recently Direct TV changed their menu's to something that is unreadable, almost.The fonts are small and the contrast between the letters and background is just terrible. Who's idea was this anyway? Even I could have come up with something better. I used to be able to...
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39 comments
Anonymous
#1575606

I just got off the phone with DTV customer support trying to find a step-by-step guide to navigate this new system. There is none!

The people who approved this system, which drastically changes everything, without providing a guide on how to use it, should be fired. I wouldn’t be surprised to find out DTV didn’t bother to beta test it either.

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Review
#1137457 Review #1137457 is a subjective opinion of poster.
Product
Directv Tv Guide
Cons
  • I do not like the new menus
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.9
Details
So, I woke up the other day and voila! There’s a whole new direct TV guide and display. No one asked for the change. I used to love direct tv so much I recommended it to EVERYONE! Now, I cringe when I turn my tv on. I cringe when I change the channel because the remote...
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11 comments
Anonymous
#1775103

This is a pain in the butt. There are several other options for TV programming and service. *** poor DirecTV.

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Review
#1265134 Review #1265134 is a subjective opinion of poster.
Product
Directv Tv Guide
Reason of review
Bad quality

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Directv reviews
I turned my set on and went to menu which had changed formats and couldn't read the screen without getting up and standing in front of the screen.It's bad even with the 50" set. The background and the text make it nearly impossible to read. Definitely NOT an...
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31 comments
Anonymous
#1487300

hate, hate that I to cant see the menu after my contract is up I will get rid of direct tv.

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Review
#1214258 Review #1214258 is a subjective opinion of poster.
Product
Directv Tv Guide
Reason of review
Bad quality