Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I signed up for 2 year agreement with there Total package. My first 12 months stayed at $86.00 a month including taxes.

On the 13th month, price went up to $98. The following month went up again to $113 a month. The next month shot up to $139. I called customer service and billing, they told me no promotions for existing customers.

The following month price went up to $159 a month. Called billing, very rude woman told me they weren't willing to even take $5 off a month. I asked to speak to manager, explained my situation and told I was going to drop Directv if price was not lowered. I told him they have no promotions for great customers, who pay there bills on time, but yet if I was a new customer, the promotion was a 2 yr agreement again at $69 for the same service I was getting now, plus a $200 VISA CARD.

I TOLD HIM I WOULD DROPPING THERE SERVICE. He advised me that was fine with him, that he would be sending me equipment return boxes. Also he stated I still had 7 months left on my contract and I will be charged $20 a month for a total of $140. For breaking contract agreement.

Also I would charged for any equipment not return within thirty days after service is shut off. I will never, ever, buy anything related to Directv or AT&T again. I don't care if they gave me a $1000 visa card.

They use to be a nice family owned buisness before AT&T bought them out. David Catrine (ex Directv subscriber)

Product or Service Mentioned: Directv Tv Package.

Reason of review: Pricing issue.

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