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Purchased protection/service plan and an extra receiver for our travel trailer. I was told all I had to do was call to have someone come help set satellite up where we are staying in Redding, ca.

We sat up an appt. No one showed up. Come to find out it was canceled by a technician who was scheduled by the company, yet he was in a different town. Seems that the one person taking the information must not have relayed the zip code of the town we are in.

Technician said he would call me back and didn't.

When no one showed up, I called, but the first time they could come was 3 or 5 days from now. They made no effort to reschedule on my time since I had been sitting here for two hours waiting.

Product or Service Mentioned: Directv Tv Service Installation.

Reason of review: Poor customer service.

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