Our experience with Direct TV has been deplorable.We call multi times a month asking to have premium channels removed.
We asked for this initially but they said we needed them and then we could remove them after the free trial. That was April 2016. It's now February 2017. We have been getting charged and cannot get them removed.
Also when we moved and had the service installed at our new house, the Direct TV technician took two of our four receivers with him. We are getting charged for all four receivers even though the tech took two with him. Multiple times a month we call, are put on hold for over an hour at a time and then told we will receive credits, the channels should be removed, the receivers will be taken off our bill and they are sorry for the trouble and don't know why it was never processed, even though they see everything in the notes. It's getting old and feels like we are being scammed by one of the biggest companies in America.
I hate Direct TV and cannot wait until our contract is over. We will never have Direct TV again. Their incompetence or outright deceatfulness is discusing. My wife is speaking to Direct TV rep.
Daisey now, she is on hold for the 3rd time. The last time it was for 25 minutes. Francis, the rep before Daisey hung up on her earlier. Please forward this review to anyone who is thinking about getting Direct TV.
Save yourself a huge headache and a lot of money and find an alternative source. The tech who came and hooked up our servive at or new house also removed a competitor's dish from our roof by throwing it off the room, smashing it and leaving the dish laying in a pile in our yard.
Very unprofessional!This company is fraudulent and unethical!
Review about: Directv Tv Service.
Reason of review: Problems with payment.