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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

Direct tv lied to me about channels. The rep showed me a list of channels that he said I'd have.

Today i noticed some channels are missing. I called Today and they said channel change around. I got Direct tv cause the list they showed me of shows that they said i'd have. They Never told me the channels would change.

If that was the case i would have never every gotten dish. Also the quality is very poor it pauses alot and blurs out. On top of that i called the first day because they had promised me 3months of premium channel and i didnt recieve. Customer service corrected it and said it was free, but she ended up charging me.

So i called again to fix it. None of the calls i made did i get an apology they all made it seem like it was my fault. The day i got direct tv the installer left the garbage right by my deck and left the satellite on the back yard and didn't let me know and i got fine from management for the garbage left out from the installer. This was all in a matter of a week or so.

I regret getting tv they promised great channel, great quality, and customer service. I'd like to cancel and its only been a week but i shouldnt pay a fee if nothing is accurate to what i was told

Review about: Directv Tv Service.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Full refund.

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Bellevue, Washington, United States #1307191

not reliable at all

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