I was with DirecTV for years, I had them, then I switched to Dish (which sucks) then I went back to direcTV for 4 years.. They NEVER offered me a thing. I PAID FOR NFL SUNDAY ticket meanwhile they were giving it for free to new costumers. They were offering free DVRS (genie) I never got one. My bill was so high eventually we had to cancel. They never EVEN TRIED to get us to come back. We paid what we owed them then our contract was up and they did not want to renew it at all since I WAS FLAT OUT TOLD I WAS NOT CONSIDERED A NEW COSTUMER SO IN REALITY WE DON;T CARE IF YOU ARE WITH US OR NOT...this was actually said to me by a costumer service rep. My wife tried to email any higher up she could but never got a response..I'm thinking they feel the same way, they just like to annouce how many "NEW" COSTUMERS THEY HAVE AND HOW MANY "SWITCHED"..
I actually like DirecTV, I just don;t like the costumer service and how bad they treat the people that been loyal to them.. I had Sunday Ticket to watch my football team play since they are not from my area but now..*** DIRECTTV I FOUND A WAY TO WATCH ALL THE GAMES ONLINE!!! AND I'M GOING TO REFER EVERY SINGLE PERSON I KNOW TO THE 100s of websites that offer this so they don't get DirecTV..Do you know I got my mom, my brother, my sister, my mother in law, and my buddy ALL to order DirecTV? It was actually 6 people in total I convinced to get DirecTV when I had it..
You people have no loyalty and you don't care. Just like your reps said "I don't care if you have no money" I DON'T CARE IF I'M TAKING MONEY OUT OF YOUR POCKETS WHEN I STREAM NFL GAMES PERFECTLY CLEAR WITHOUT PAYING YOU A DIME!!!
It has become a mission in my life to beat you DirecTV. I will always watch ALL NFL GAMES FOR FREE WITHOUT PAYING YOU A SINGLE DIME..In fact I will pay a website 10$ to watch all the games..
You don't care about me, then I don't care about you
Product or Service Mentioned: Directv Website.
Reason of review: Poor customer service.