I signed up for Whole-Home DVR service with Directv online. They advertised that I could watch shows recorded on the DVR in any room in the house.
I paid an extra $107 to get a second DVR as well. I then selected a standard box for my son's room. The installer comes out and installed everything without a problem. That is until I asked him to show me how my son could watch the shows recorded on the DVR's in his room.
He tells me that he cannot watch them because only HD boxes support Whole-Home DVR service. This was a WTF moment for me. Why would I order Whole-Home DVR service and not want to use it in my whole home? Why did it let me select a box that was not compatible when I signed up online?
He said that I could just call customer service and they would get me the right box. I signed the paperwork and off he went. I called customer service right after he left. They tell me that they can send me a box no problem.
I just need to pay them another $168. Every argument I tried would not get him to budge on the price. He suggested I buy one online or at Best Buy because they would only be $99. What a bunch of ***.
This is false advertising. They do this because a customer with 5 rooms would have to pay $99 for each room after the first one(you get a 2nd box free if it is not a DVR). No one would sign up for a service that would cost $396+tax up front. And the installer is in on it as well because he got me to sign the paperwork by saying that it was easily fixed.
They get you locked into the contract and get out the door so that you can't easily call off the installation. Someone should sue these guys.