Product: Directv Whole-home Dvr Tv Service Clear all filters (10 of 10 reviews match)
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2.6
Details
We switched to hulu live. Bill went from $146 per month at DirecTV to $40 and we get all the networks we care about as well as DVR and better on demand library than DTV. We have the playlist bug and a new bug where the live buffer doesn't fill in the background while...
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Review
#1423598 Review #1423598 is a subjective opinion of poster.
Service
Directv Whole-home Dvr Tv Service
Reason of review
Bad quality

My experience with DirecTV

I was with DirecTV 18 years I stopped using your service when they switched over to AT&T cost went up on my bill when AT&T join the There company I enjoyed having DirecTV the staff were really nice and great to work with my service was excellent and had a very excellent experience with DirecTV if they ever call me to meet you line I believe I will join again I oh no all my receivers in the Quitman I own two DVR's and for regular receivers I bought my Quitman from them I would never switch to another company I love DirecTV and their service says sincerely ...... WILLIAM M and Tyler.
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Review
#1132047 Review #1132047 is a subjective opinion of poster.
Service
Directv Whole-home Dvr Tv Service
Reason of review
Good quality

Directv - Loss all service to 6 boxes in house thursday 6/29 in the afternoon was told it would be 5 days before I could get a service tech to ck problem and I was told before that I would have a tech within 2

1.8
Details
code 775 problems no service from any of my 6 TV boxes and after talking to two different direct TV REPS I was told it would be 5 days before I could get a repair person. I have been led to believe that under my plan I would have a repair tech within 2 days of any problems now I am to the point of canceling my ATT computer service and direct TV ! I am sick and tired of listening to a computer person and being ON HOLD ! I hope someone in upper management would listen to the people that pays their BIG BUCKS and Resolve these issues ! In the morning I will be calling Charter and Dish to see who has the best package and service reviews ! It appears that once you sign on with ATT and DIRECT TV you are just a NUMBER ! Oh well I will quit *** and start with another company !
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Review
#1067968 Review #1067968 is a subjective opinion of poster.
Service
Directv Whole-home Dvr Tv Service
Cons
  • Do not stand by their work
  • Repair services
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Directv - Whole-home Dvr Tv Service Review
I was granfathered into my channels for 20yrs.390,392,396,398. When I bundled they said I needed a waiver..I've now waited for 1 month. I would like my channels back..thx The Millay's. New Acct # 20982720: Old Acct# 6336448. If I do not get my channels back I will have...
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Review
#1021002 Review #1021002 is a subjective opinion of poster.
Service
Directv Whole-home Dvr Tv Service

Directv - False Advertisement

1.0
Details
I placed an order with Directtv Whole-home DVR Services for a premium services (internet, home phone, cable television) package. The advertisement states that ALL of the equipment is included, with the and will professionally install everything and there is no equipment to buy or start-up cost. However they have charged my credit car for the amount of my 1st monthly payment and for equipment, of which I have only had a portion of it installed and they have rescheduled the completion of my installation 4 times and have partially set-up my home phone services, and are now saying they will partially set-up my home phone today!
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Review
#961269 Review #961269 is a subjective opinion of poster.
Service
Directv Whole-home Dvr Tv Service
Cons
  • Holding to a 2 year contract and cancellation without fee
Reason of review
Return, Exchange or Cancellation Policy
Loss
$352
Preferred solution
Full refund
2.0
Details
I signed up for Direct last October 27th 2015 with the promotional (W8) mailing brochure I received in the mail for $200 pre paid card. I gave this to the retail store David Benjamin in Cookeville, TN 38501 when they came out to install. I have followed up 5 times...
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Review
#899391 Review #899391 is a subjective opinion of poster.
Service
Directv Whole-home Dvr Tv Service
Pros
  • When it works its good
Cons
  • Deceptive sales practices
Reason of review
Pricing issue
Loss
$200
Preferred solution
Deliver product or service ordered

Directv Whole-home Dvr Tv Service Review from Shreveport, Louisiana

1.8
Details
I upgraded to the genie and was told I was only going to be charged for one receiver that controls all tvs and when they guy came to install the new receivers, he explained to me that I would have to get an additional reciever to work the tv in my bedroom. Now I am being charged for 2 receivers and an unknown HD charge totaling $24 extra a month just to watch tv in my bedroom. They are not upfront with the prices when it's time to upgrade considering I went over and over with customer service about my total monthly bill and exactly what was included and signing a new 2 year contract. I have 1 year left and I will never in my life go back to them. I have the select package and 10% of it are channels that you can actually watch, 15% are ad channels, and 75% are music channels and sports channels. It only has 2 channels for toddlers and at 8pm they are gone and replaced with youth channels. I remind you I pay $75.64 a month to watch bravo, E, lifetime, syfy, A&E, and hallmark channel. They really know how to rip off a single mom! The next plan up would cost close to $100 and it still doesn't have channels for a single mom. It's basically the same package but more sports and musical. The $130 package which is the next up has tons of shows and movies on it but for the cost is outrageous. Me and my daughter will suffer for one more year and I am switching to dish!! More channels and less money. I mean why wouldn't I switch? They don't take to heart there are people out there like myself that can only afford the next to lowest package and 75% is full of men and music lovers. If I want to hear music I would listen on my phone or in my car and I have no interest in sports. Good luck single moms!! If your thinking of directv then plan on spending $130 a month for decent channels!!!
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Review
#894035 Review #894035 is a subjective opinion of poster.
Service
Directv Whole-home Dvr Tv Service
Reason of review
Bad quality

Directv Whole-Home Dvr Tv Service Review

2.4
Details
Pis poor! When it rains it's gone. I want my att universe tv back
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Review
#886500 Review #886500 is a subjective opinion of poster.
Service
Directv Whole-home Dvr Tv Service
Reason of review
Bad quality

Directv in Tahoe Vista, California - Charge for non requested equipment

2.2
Details
My DVR crashed and Directv gave me a new Genie DVR. They told me there would be no extra charge, but I ended up having the non requested Whole Home DVR service, which is charged at $3 per month. I can't get Directv to remove the charge for a non requested service. I had Directv for 15 years, it used to be good. Now there are frequent failures and a lot of charges. I am looking into other providers, or just drop the service. I cut in the programming packages but I can't avoid a number of hardware charges.
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Review
#827853 Review #827853 is a subjective opinion of poster.
Service
Directv Whole-home Dvr Tv Service
Cons
  • All sort of charges
Reason of review
Pricing issue
Preferred solution
Full refund

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts

Directv Whole-home Dvr Tv Service Review

2.4
Details
Switched from Dish Network to DirecTV about a year ago. Direct TV started doing the same thing Dish Network did in that they raise the prices for everything. Went to sign up with another company and Direct TV told me I was on a contract that I never agreed to. Said I was on a new contract because I added new equipment which was garbage. The old equipment broke and they couldn't replace it because they didn't carry that equipment any more and they had to upgrade the equipment because there was nothing else available. When this contract is up I will never go with DirecTV. Horrible customer service lies about contracts.
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1 comment
Anonymous
#1143112

My rate for the 3 receivers I have went up $.50/mo each. When I called them, The first person (Shawn) told me the FCC raised the rates.

When I questioned him again about this, he assured me it was the FCC. He then passed me on to someone else who said it was not the FCC; it was AT&T that raised the rates.

Review
#827069 Review #827069 is a subjective opinion of poster.
Service
Directv Whole-home Dvr Tv Service
Reason of review
Poor customer service