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Be very careful doing business with Directv.They were nice when we first signed on with them a few years back, but now they seem more concerned with gouging us at every opportunity.

We upgraded to HD and were socked with $150 in additional secret fees, on top of the $200 for the HD-DVR box and $20 in monthly fees we knew of and consented to. Customer Service once you sign on is nonexistant. The web page is spotty on information and connecting with a human being who can help you is nearly impossible.

Get ready to be transferred a dozen times, placed on hold a dozen times and tour the world with accents you cannot understand.

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Anonymous
#125349

Piccolo, if you know this to be true then why are you working for such a company? I would be surprised if you still work for DIRECTV. You sound like a disgruntled employee. The following applies to you.

You people are pathetic, paranoid and are probably liberal Democrats that think everyone should get everything for nothing as well. For anyone that thinks that all businesses are out to get you I would encourage you to get professional help immediately before you kill again. While occasionally one of you may have been victim of an error or perhaps even an intentional act of deception for the most part most of you are simply clueless or qualify as perpetrators of fraud yourselves.

A company the size of DIRECTV has a legal department the size of a small Midwestern town that advises them on every policy and practice that they employ. Now I'm not saying that there are no instances of an individual that works for DIRECTV misleading a customer, intentionally or unintentionally. But as a corporate entity DIRECTV has everything to lose by setting policy and engaging in practices that are detrimental to its bottom line. The only way to avoid attrition is keep the customers you have happy so they will tell others.

DIRECTV has about 18 million customers and they continue to grow. Apparently most of those 18 million are pretty well satisfied because DIRECTV has been ranked #1 in customer satisfaction for 9 years running. If they were p-i-s-s-i-n-g (Funny isn't...

DIRECTV agents are trained for 2 weeks before they take a single call. Then they go through another 2 weeks of On-The-Job training under the watchful eye of trainers. And once they are allowed to take calls without extremely close supervision they are subject to frequent monitoring to ensure that they deliver a quality consumer experience. Every call an agent takes is recorded and archived. They are required to quote accurate pricing based on what they are told by the prospective customer. If the customer attempts or does provide inaccurate information in an attempt to get service or discounts they are not entitled to how does the DIRECTV or one of its agents have responsibility for inaccurate pricing or information that could result. Agents are required to inform all customers that they are leasing, not buying equipment and upon termination of services the equipment must be returned to DIRECTV or the credit or debit card that they provided when they became a DIRECTV customer would be charged for the cost of the equipment. Customers are told to review their 1st bill and the Customer Agreement that is included carefully and to keep both for their records. New customers are told the length of their agreement and if they break that agreement due to early cancellation then they are subject to early cancellation fees. Currently this is $20 per month left in the agreement term. It will be charged to the credit or debit card they provided when they set up service.

You see, when someone calls to sign up for DIRECTV some do not listen closely to what they are being told. It is my assessment that those who claim to have wronged are probably among those who wanted to rush through the sign-up process, argued with the agent about the length of the agreement, felt the cancellation fees were unfair or just ignored any information that the agent provided that didn't line up with their own personal perception of what they did or didn't have to do to hold up their end of the bargain. They think that to provide TV service as content rich as what DIRECTV provides is free, that DIRECTV gets 100% profit from every dollar they take in. Get a clue. Every business that exists today makes an investment and has an expense before any profit is made. DIRECTV is no different. Typically it takes DIRECTV at least 18 months to break even on a new customer. Let me repeat that for the really thick-headed among you. It typically takes 18 months for DIRECTV to break even on the installation and set-up of a new customer. No business exists to just break even and no business continues to exist if they don't make a profit. Since its establishment DIRECTV has continually improved its service, content and technology. No business in the television service provider industry has a record as good as DIRECTV.

Some people complain that satellite TV use to be free. Really? If I recall a satellite system with a dish the size of Rhode Island ran about $8000 or more. That is about 6 years of DIRECTV service with the Premier package that contains over 285 channels of the most popular programming content available. No other TV service provider has anything even close. Of course, one does not have to have a TV service provider. For those of you who think TV should be free as your God given right, you can put up an antenna and get reception of local channels if you can get a strong enough signal. But shut your pie hole and don't complain when there is nothing to watch on TV or there is 30 minutes of program content and 30 minutes of advertising to pay for “free” TV. Or maybe you can watch programming content provided on the Internet that is free. But my friends, that is not free either. You either at least have to have Internet service which is not free, you are a mooch who only gets WI-fi from places like Starbucks or McDonald's (God love ya) or you are stealing service from someone. Who is the unethical one now?

Are you familiar with the Pareto Principle? I doubt it. Simply put 80% of effects are derived by 20% of causes. It is also referred to as the 80-20 Rule. How does it have relevance to this monologue? 80% of the problems/complaints are generated by 20% of the customers a company has. These disgruntled people also increase the expense of doing business and guess who gets to cover the bill? The 80 percent who are relatively satisfied. Do me/us a favor, go kill yourselves now, before you cost me/us another penny. I/we will be eternally grateful.

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Anonymous
#47227

i work for directv and i know that directv screws there customers around and they treat there old customers like *** when it comes to upgrades.the only way a customer that has been with directv for years is to cancel there account and then start a new account.

they want to charge customers 49.99 for a service call but say that there service doesnt get any broadcasting issues and even if you sign up[ for all the sports subscritions you still can get blacked out from games including there famous nfl sunday ticket. "hd" service with directv you dont even get to watch the sport subscrition without paying more for the hd super fan offers ."uote in quote" directv does offer more than cable company.

by charging you for more.i have all the cable has to offer with internet phone and tv and i pay only 144.00 dollar with 3 dvrs.

if you have any question or comments refer to your local cable company they can tell you every thing

customer_rep defend
Hughesville, Pennsylvania, United States #19282

Why didn't you just get the box in the beginning?The HD DVR box at time of original sign up is $99 for people with good credit.

Also the install of the box is free since the inital set up is free.Dumb ***

Anonymous
Overton, Nebraska, United States #14678

thank goodness. I was afraid that this would happen. I had a long talk with a sales rep, and almost about to get their service. I knew this would happen. They were putting so much pressure to get their service. thank goodness I didnd't fall for it

But I'm currently with comcast. Their customer service and repair service is great. But only thingis that it's expensive with lesser HD and other channels. I pay $160/month for premium package (with missing sports channels).

These gusy all suck and rip you off one way or other.

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