Aurora, Illinois
3 comments

They were supposed to charge our checking account 155.47 on January 20. I spoke with a person at Directv and gave them our info. Apparently the payment came back returned due to account closed. The ***-*** used our old checking account that I used to pay from.

So, yesterday they basically disconnected our services. After talking to one customer rep and being told that we had to pay the 155.47 plus a 40 reconnection fee. I was refusing to pay that 40 because it was their error. She insisted that was the only way and that she couldn't look up what account was used, just assumed I gave them an account number and blocked their payment (stopped payment), which I did not.

So, I asked to talk to a supervisor. The supervisor was able to see the account number that was used. It was our old one I used to pay from, which we closed. She claimed I paid on line, which I did not. I sat on the phone for at least 25-minutes that day. She kept saying, ma'am...I understand what you are saying, but you paid on line. NO, I spoke to someone and gave them my information, I did not pay online. Ma'am, I understand you say you spoke with someone, but you made the payment on our website. Seriously, no I did not. She was very rude, wouldn't listen.

Product or Service Mentioned: Directv Account.

Monetary Loss: $300.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#783456

It seems that if you had paid online they would have the correct account # you paid from because you could not have paid from a closed account online. They know it was their mistake but getting them to admit a mistake is another thing.

Anonymous
#780797

You have to be months behind to have that level of cutoff...or repeatedly having your services cut off...they do not disconnect your account for a month or 2 late...or for a week late you must never psy your bill in full let alone on timr

Anonymous
#780536

Of course it is unfair they charge you for your error someone must of hacked your account to make the payment enjoy the $40,charge and DRV will take any money owed from the checking account you provided