Beaver Meadows, Pennsylvania
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We have had DishTV for exactly one month and have experienced 6 "searching for satellite" blackouts. Every time there is the slightest hint of a rain storm, not even thunderstorm, we get no picture for an undetermined time.

Additionally, we are being charged $25. more per month than we were led to believe on the phone sign-up.

Another irritation is the requirement for two separate receivers which are only responsive to IR signals which requires one to be in the same room to change channels. The Dishnetwork unit was a dual system with one of the receivers UV signal responsive.

They have us trapped in a situation that is entirely inescapable unless we are able to pay them a $200 per remaining month on the contract.

Review about: Directv Installation.

Monetary Loss: $67.

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Anonymous
#304383

Topohill2,

I apologize you are having so much trouble accuquiring sat signal, this is not standard. If you are still having trouble please let us know. I know this was posted awhile back but you should not lose signal that often and we can send a tech out to look at alignment to achieve you a better signal.

We make every effort to provide accurate and consistent information to our customers. There are some situations that may cause your bill to increase or change; expiration of promotions, price increases, additional receivers, additional features, additional programming. Each year we negotiate hundreds of contracts with the network providers to help keep our customers cost down and remain the lowest all digital pay TV provider. Although we are able to get fair deals on most of them we may have a slight price increase due to what we must pay these providers. Your promotional rate is our normal rate and then a promotional discount, so when our prices increase you will still receive your promotional discount it will just be off the new pricing. I apologize if this was not fully explained to you in detail.

Our goal is to provide customers satisfaction. Any time there is an issue that has the ability to be corrected if we are given the opportunity the cancel fee would be enforced if a customer declines and elects to cancel.

If you have any other questions feel free to email me directly.

Alicia.Brink@dishnetwork.com

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