State: District Of Columbia City: Washington Clear all filters (158 of 12949 reviews match)
filters
State:
City:
Product:
Show

Directv in Washington, District Of Columbia - New guide awful to see and awful with recorded programs.

We had a program taped. In the old guide you could see that it had recorded more than 1 episode. Apparently not on this guide. We watched the show, in this case Greenleaf, we were really confused during the show, some things did not make sense. Then I deleted the episode only to find the earlier episode was also there, buried under the latest. So we watched it and then things made sense. How do we get to see how many and which shows are recorded.
View full review
Review
#1361218 Review #1361218 is a subjective opinion of poster.
Product
Directv Tv Guide
Reason of review
Bad quality

Directv Tv Service Review

We've had Direct TV for 11yrs, have a error message saying issue contecting with Satellite and they say the cant send someone to look at it for 7 days?!? How is this good customer service?!
View full review
Review
#929516 Review #929516 is a subjective opinion of poster.
Service
Directv Tv Service
Reason of review
Poor customer service

Directv - Customer Care Review from Washington, District Of Columbia

Ive had the worst experience with Directv that Im so sick to my stomach of how they treatef me. I got service hooked up on August 14,2016 and got disconnected on the same exact day. And then when I called them about the matter the customer service rep got a nasty attitude with me when I told her my rradon for calling she yells at me with a nasty attitude talking about you not going to sit there and try and get service again with us until you pay us $647.10 correction why do I owe yall this much money and stuuff when I havent been with yall in five years. So I asked to speak to her supervisor he was very disrespectful also to me and the managers no one at Directv has any home training they all need to go back to school and learn there manners when the are in a professional place of business like this Im very disgusted with them.
View full review
Review
#906105 Review #906105 is a subjective opinion of poster.
Service
Directv Customer Care
Reason of review
Poor customer service

Directv Entertainment Tv Package Review from Washington, District Of Columbia

2.1
Details
I paid for a year of service (the Entertainment package) at 36.99 a month. I received my bill and saw I was being billed 51.99. I was told it would even go up more ( to 56.99) . It seems that the Direct TV agents will tell you anything to get your money. I can't deal with a company that will tell you one price and then charge you more and then makes it appear you are the bad guy because you called them on their dishonesty. I cancelled their service and am going to switch to Dish.
View full review
Review
#831601 Review #831601 is a subjective opinion of poster.
Service
Directv Entertainment Tv Package
Reason of review
Pricing issue

Directv Nfl Sunday Ticket Sports Package Review from Washington, District Of Columbia

1.8
Details
Spent more time explaining that we should tape the conversations with customer service as well. The offers they contact you with for being a preferred customer are a bunch of ***. We never got the nfl package for free for the rest of the year or some of the pay channels for$4.99 a month for three months. When we called they said that they never made such an offer nor would they honor the offer. Your olny perferred when you pay by credit card. Or direct withdrawl. Filed claim with bbb. Dont waste your time. Big business beats average Joe everytime.
View full review
Review
#781155 Review #781155 is a subjective opinion of poster.
Reason of review
Pricing issue
1.2
Details
Called about an equipment probelm, the digital box not working. I keep getting told I had to buy a service plan before I could get help. I said are you kidding me! I been on the phone for 7 minutes for you to tell me I need to buy a service contract for equipment that...
View full review
2 comments
Anonymous
#1085231

So did you read your customer agreement that states you are responsible for repairs and maintenance of receiving equipment. My guess is no. Why read a legal contract I mean it is only something you agree to

View more comments
Review
#735653 Review #735653 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Damaged or defective
1.0
Details
Direct TV stored and charged my credit card without any authorization or even informing me after we discontinued our services. I found out by checking my American Express credit card on line that I have been charged $305.53 from Direct TV. This was completely NOT...
View full review
4 comments
Jdavila
#1062907

Same thing happened to me they told me I gave them authorization to every month when I called to pay my bill but I said that was for the one time payment. So they took out whatever they want! Good luck

View more comments
Review
#723653 Review #723653 is a subjective opinion of poster.
Cons
  • Unauthorized charges
  • Lack of concern for unsatisfied customers
  • And they neglected to tell me the i was locked in for 2 years
Reason of review
Problems with payment
Loss
$306
Preferred solution
Full refund

Directv in Washington, District Of Columbia - Billing

Cancelled service with Verizon, had Direct TV bundled with them. Verizon cancelled our service but failed to tell us that they would not tell Direct TV! Got a new bill from Direct TV for over $100 today that is due on Monday. Direct TV claims that even though we did not receive service from them, we still have to pay!!! Ugh, will take this up the chain to try and get bill pro-rated, and also take my complaint to Verizon as well. Now, the other issue is why are we receiving a bill on a Thursday due on a Monday? And I am sure that they will add late charges if not paid on time. I don't want to give them my debit or checking account information, because then they will (I am sure) take on other "cancellation fees".
View full review
1 comment
Anonymous
#978730

Canceled Verizon but didn't call DirecTV, this sounds like its your fault not their fault, also don't worry about the credit card or checking account Verizon will provide the info to DirecTV for the unpaid bill

Review
#629431 Review #629431 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction

Reimbursement Review

I paid $220 dollars for direct tv had to cancel so I was told that I would get reimbursed on Friday witch is today I received nothing
View full review
Review
#626878 Review #626878 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts

Directv Products and Services Reviews

Compare Directv to

Dish Network
Dish Network
2521 reviews
1.7
Compare

Disgusted by the criminal act from Directv provided me account#133308765

1.0
Details
December 2013 I was shopping for new cable company mid-December a commercial appeared on TV with a special offer from Directv sign up for $24.99 a month. Installer was sent out to install the dish on my home, everything went well until the first Month in January my first bill arrived with charges that i was not aware of, when i signed up i needed a bundle package including internet services, after talking to customer services they explained to me they could only offer me TV services they did not have a contract with internet services in my area so i was without internet service for about 3 months since the offer was seemed so great that i cancelled my U-Verse account and what i received was only TV so i called U-Verse and added internet with them which cost me $29.99. About mid-March of 2014 each month i would be on the phone with billing disputing my charges at times i would be on the phone for 30 minutes or longer which stressed me out so much. I was promised a $5.00 discount and $10.00 discount if i referred a friend or family which i did at that time. It took billing and customer services 4 months to give me a credit that was due to me, which i finally noticed on my account in July 2014. I discussed it over with my fiancee to switch back to U-Verse TV & Internet which Directv could not provide me with and i requested a Bundle package when i sign up with them. I Finally cancelled Directv on 7/26/14 and without any permission from myself they ( Directv ) went into my account and debited my card $365.00 for a early cancellation fee which at that point was never discussed when i signed up. it caused my checking account to over draft 3 times and late fee's that cost me $37.50 for each over draft. How could you charge the customer $20.00 for each month for 24 month of service which i do not have any longer, the company are no better then street thug criminal that will rob you and take your money. How could you charge someone that large amount almost $400.00 for service that has been cancelled. I am going to report and send a letter of grievances to the local cable company in Hartford, ct. I am filing a report against Directv poor customer services and when you are trying to contact them by phone no one in the company knows what you are talking about. so stressed out how could a cable company is allowed to enter you checking account and withdraw $365.00 for a cancellation fee for service that i will not be receiving. Disgusted by their action i would of be better off be robbing in the train station at least i could i made a report with the local police department. Directv is a scam and they do not report ALL the terms and policy of their company. I want my money back its very unfair how this company gets away without feeling the stress from the customer that they just robbed blind
View full review
2 comments
Anonymous
#871876

Read the fine print, and they have you agreeing to the contact recorded. You are stuck with the conditions of the contract

andyat1217
#871875

you should always cancel your bank card and get a new one with different account before cancelling directv,get your new card then close out that bank account.when Directv tries to collect this way they will have to go through legal ways to get thier money.Protect your money,once they get it,you will most likely have to fight them to get it back,

The advice I am giving you may not be legal as you signed up for service,it was in the contract,even if you claim you didnt sign you legally bound as once you started using service and paid a bill that is as good as a signatureDirectv are jerks,I will never do business with them ever again.

View more comments (1)
Review
#532890 Review #532890 is a subjective opinion of poster.
Service
Directv Tv Package
Reason of review
Not as described/ advertised
Loss
$365
Preferred solution
Full refund