I have had Directv for 4 years. I am no longer under a contract.
Directv's service (tech support /customer service) has gone downhill the last couple of years anyway. The last 2 years my bill has increased around 20 percent and now this. So i cancelled my service today and Dish network will be here tomorow to hook it up and I'm saving myself $30 a month for the first year and $15 a month the second year.
They are to greedy to resolve this for their customers so I see no reason to remain a customer. I am just looking out for whats in my best financial intrest as is directv.