Direct TV automatically renewed MLB baseball package for $189 for this year. Because I did not see the "warning" on my bill, they refuse to give me a credit.
I called last month, was told I would receive a full credit by Customer Service; she was overruled later by a supervisor, but I was not notified that I was not receiving the refund, based on receipt of my latest bill. They now refuse to give me any credit even though I am an "A" list customer (supposedly).
This is unacceptable and I am dropping service immediately and writing to the highest levels in the organization.
Do not use their service; cable cannot ber any worse.
Product or Service Mentioned: Directv Tv Package.