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2.5

Called customer support (an oxymoron) x 3 and finally spoke to a human. When I asked why WeatherNation was dropped from line up, she ignored my request and launched into a sales pitch for insurance on the cable box.

The third time this happened, I politely asked to speak to a supervisor. The woman responded with the insurance spiel x I hung up. The next day I tried to access DirecTV by contacting AT&T. After a 20 minute hold, I spoke to a person who listened to my complaint and apologized for the other personโ€™s unprofessional behavior.

Then she said that she had to transfer me to DirecTV staff. After another 10 minutes on hold, a man came on the line and without any query to me, announced that he was backed up and could I call back in 3-4 hours.

I informed him that I would not call back but I was considering switching to Apple TV! I still have no explanation for why WeatherNation was dropped.

Reason of review: Poor customer service.

Preferred solution: An explanation .

DIRECTV Cons: Poor service.

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