I worked for dtv for almost 3 years. Was considered a great employee, received great raises.
I spent 2 1/2 years in bgi then went to ace which is nothing like what they say it was all ace is is selling sellling selling.
I never had a red flag until february which i deserved that one. then in march a extremeley rude customer called in upset that he wanted another dvr at no cost well new policy stated no credit on equipment if a ccommitment was on account which there was and no heart value. I quoted the price of dvr and customer stated he could pay the same price and cancel so i sent to cancellation department after apologizing and asking what else i could do.
needless to say instead of tl having my back she stated i was rude and didnt show engagement with customer and i was terminated 2 red flags.
why after 2 i got the boot but some people had up to 8 in 5 months before they got the boot dtv doesnt care abot anything but money
Review about: Directv Customer Care.
Monetary Loss: $22.