I've been a DTV cust. for 14 years.
Today I called to get my whole home system fixed (it was freezing up). The CS agents lied repeatedly - 1st saying that they had no supervisor when asked to speak to one. This happened during multiple call backs (how *** do they think we are?) I even had a CS agent transfer my "supervisor" call to my cellphone - so I was on the phone with myself. I have these calls all recorded too.
Then they lied about me agreeing to a two year agreement for upgrading my equipment when I contested the agreement when I found out about it during the 3rd party verification - I have that recorded too. After 5 hrs of calling back to speak with a supervisor, I finally had to drive to my AT&T mobile store & asked them for help - which they did. So at least that side of the corporation still treats people with respect. BTW: despite paying DTV almost $8/m for years for free upgrades in equipment - its not actually free.
DTV used to be good, now it has become very bad. My Advice: Just stay away from this company.
Product or Service Mentioned: Directv Technical Support.
Reason of review: Poor customer service.
Preferred solution: apology & better treatment.
I didn't like: Customer service.