I’ve been attempting to connect to DirecTv to send an email to customer service. I’ve been going in circles! UGH! Here is what I am trying to send them...
“I have not been able to connect online to my DirecTv account since AT&T merged. When I have called for help I cannot always understand the strong accent of the customer service person. I still cannot connect.
In 2015 I found out we had the NFL package added. Since we didn’t watch sports channels we were not not aware. I called to remove it but was told I was too late. That is not right! I feel you owe that money back.
Then my husband left me, and left me with the bills. My income is now only $985 /mo! I need to buy food. But since he became my ex, I can no longer afford DTV or anything else. So I need to cancel my subscription. “
I am trying to contact DTV to pay my bill, and cancel my service, online but not able to connect. This is too much stress! I need help!
Product or Service Mentioned: Directv Website.
Reason of review: Website.
Preferred solution: I want my final bill forgiven $157.22 + any extra fees. Also I would like the NFL SUNDAY Ticket refunded. Then I need to cancel my service. .
Directv Pros: Watching tv.