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we have been a long time customer and never have we had a problem we were promised instulation on an additional residence instulation scheduled for sept 2-2011 8am-4pm dtv rep calls to say they have no installer they will call someone else and get back to me they never did still waiting this is costing us because we need to cancel our service with the co we now have the longer this takes the more we are stuck with this other co can you please find an installer please.oooooooooooo oooo ooo ooo oo oo oo oo oo

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