Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

I cancelled my service because of a price increase. I had a $42.00 discount for one year and then it would go away this month.

That would increase my bill by that amount. I called to see if we could do something and was only offered to remove from the Ultimate plan to the Entertainment plan to offset some of the increase. I lost some channels that we watch all the time and now my lineup just isn't that good. I'm on a fixed income and retired and the added cost we can't afford.

My account has always been in good standing. Now they want to charge me $240.00 early termination.

I don't understand how I can be charged that when the service isn't what I was sold to me without additional cost. I was bundled with Century Link but have cancelled all service and went to a different provider and saved $70.00 not to mention avoiding the increase of $ 42.00   Thanks, Tim Timothy Donat 605-878-0412 951-776-7970 Cell

Product or Service Mentioned: Directv Account.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $282.

Preferred solution: disregard early termination and in the future lock in pricing for the length of the contract..

Directv Cons: Price discounts taken and customer program services.

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At the end of the day your always better off with Bright House cable companies. Better deals & better service.