North Wales, Pennsylvania
Not resolved
1.3
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
1 comment

I called to disconnect services after a bill increase of 35 bucks a month and asked what they would entail and was told just a return of equipment. When I called to officially terminate, they then told me I would be slapped with a 200 dollar termination fee.

When I asked why this wasn't told to be earlier they said"dunno". I was told that the person I talked to earlier didn't have access to my termination fees. Seems very convienant and a way of entrapping people.

I told them I asked specifically during my last phone call so I could budget appropriately. I was on hold for a supervisor for 30 minutes and nothing was resolved, she clearly just read off her paper.

Reason of review: Problems with payment.

Directv Pros: Picture quality.

Directv Cons: Customer services, Unauthorized charges, Deception, Evasive billing practices.

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Anonymous
#1052481

Yes, that paper that they where reading off of was the agreement you signed