Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Update by user Jan 16, 2017

Just realized we never got a contract just a business card from the sales rep.

Original review posted by user Jan 16, 2017

We are having a problem with satellite 771. We can not receive all the channels in our purchased plan.

I called technical support for help. I was advised that there is a $49.99 charge to send a service tech out to repair their equipment. Or sign up for a maintenance plan for $ 7.00 more a month. Why is this not included in the contract.

When I called I was advised that this was in our contract. The sales rep that sold us our plan did not mention this. I just assumed that if something was wrong they would fix their equipment. I should have read the whole contract.

It was explained to me that most companies charge this fee , but it is included in their monthly plan.

So Direct TV can advertise a lower cost because they can charge you for extras later. How can a company lease you equipment, then charge you when their equipment is faulty?

Product or Service Mentioned: Directv Cable Tv Service.

Reason of review: Poor customer service.

Monetary Loss: $8.

Preferred solution: Let the company propose a solution.

  • Direct Tv Services
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