I signed up for new Direct TV service today, 8/24/13 at Sam's Club in Pinellas Park, FL after I was informed and reassured by the Direct TV sales person that Direct TV and Verizon FIOS have an agreement that Verizon will not charge a termination fee if you sign up for Direct TV and cancel Verizon TV, as long as you keep 2 of the bundled services (i.e. phone and internet).
After signing the paperwork, giving them my credit card information, and setting up an installation appointment, while in Sam's Club, I then go home and called Verizon FIOS to advise when I will be cancelling my TV service. I was told there will be $190.00 termination fee. I explained that the sales person at Direct TV informed me they have an agreement with Verizon and a termination fee will not be assessed as long as I keep 2 of my services with Verizon. Verizon told me they do have a sales agreement with Direct TV but DO NOT WAIVE THE TERMINATION FEES.
I then drive back to Sam's Club to speak with the Sales person and advise him what I was told by Verizon. He apologies several times and told me that was the information given to him by his Manager.... how he will speak with his Manager about it .... but that would have to be tomorrow morning.
I told him I want to cancel the install. He informs me I have to call 877-758-4346 to cancel... he's unable to do so. I call 877-758-4346 and was on hold for several minutes....
then a recording came on telling me to call back at another time as their reps are busy. I then call 855-434-4301 (another Direct TV number) and explain the situation. I was told by Direct TV I have to wait until the technician arrives to install the system and then tell him I want to cancel. THAT IS INSANE!
Why would anyone waste their time.
I plan to file a complaint with the FCC and BBB.