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My experience with the people that are answering the phones are trained to lie to you; I received a double bill, so I called I was told no this will be your bill each Month the promo had ended, I SAID I WILL CANCEL and she said ok! I said I will mail out all the...
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Review
#1698133 Review #1698133 is a subjective opinion of poster.
Service
Directv Tv Service

Directv in Ocoee, Florida - NASCAR truck race

Missed the last two laps of the race visually. Got to HEAR it. I could do that on the RADIO!! Then as the commercial comes on the video is magically restored. WHERE THE SUN DON'T SHINE!! Oh they said they were sorry. Stick your sorry where the sun doesn't shine.
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Review
#1690986 Review #1690986 is a subjective opinion of poster.
Service
Directv Tv Service

Directv in Boca Raton, Florida - Customer service debacle

1.0
Details
After being a customer for 11 years and disputing that I cancelled HBO 5 months ago and still being charged, the service agent cancelled my service without me even knowing it. Never read me my disclosure statement and now they expect me to pay for what I cancelled 4 times 5 months ago?? Direct tv will fall by the wayside. After ATT bought them, they have been a disaster/
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Review
#1689513 Review #1689513 is a subjective opinion of poster.

Directv in Lake Worth, Florida - Lost genie box

Technician who installed a new box offered to return old one. He did not and I have been charged $135. I have contacted MasTec who supply technicians to Directv but got nowhere. They started out being helpful but then stopped returning emails. The technician was no longer employed by them! I have called Directv and AT&T numerous times and they just say box was not returned YOU have to pay.
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Review
#1676626 Review #1676626 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$135
Preferred solution
Full refund

Directv in Lake Worth, Florida - Dishonest technician

1.0
Details
Had new genie box installed. Tech said he would return old box but apparently he did not and I have been charged $135 for non returned box. Have made numerous phone calls to no avail. Emailed Zack McGuire President of MASTEC who supply contract technicians to Directv . His office paid lip service and SAID they would help but have not done so, Technician involved is no longer a contractor.
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Review
#1662586 Review #1662586 is a subjective opinion of poster.
Service
Directv Installation
Reason of review
genie box not returned by technician
Loss
$135
Preferred solution
Full refund

Directv in Trenton, Florida - Why me I have nothing

I was connected to save 1/2 off my bills for 2 years and receive all these channels and I am receiving the channels that now I have to pay for plus out $2,000 in prepaid e bay cards because I fell for it and now I can’t afford my chemo treatments why can’t I do anything
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3 comments
Anonymous
#1748826

AT&T CEO Stephenson Under Fire for DirecTV Losses, Poor Results

Anonymous
#1749643
@Anonymous

AT&T Sued Over Fraud With DirecTV Now Sales

Anonymous
#1748703

Directtv is now losing customers. 2 million recently have left due to increasing charges.

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Review
#1655545 Review #1655545 is a subjective opinion of poster.

Directv in Crestview, Florida - No show for service appointment

1.5
Details
Lost service on Sunday morning. Called DTV customer service. Was given a repair appointment for Monday between noon and 4PM. Checked on status Monday morning all was good. Got an automated call at 2PM Monday saying job was on track. Nobody showed so I called customer service and stayed on hold for 30 minutes. When I did talk to someone, they said there were no technicians available. The representative wants me to wait till Wednesday. Scheduling of jobs and repair is UNSAT and needs immediate attention.
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Review
#1628585 Review #1628585 is a subjective opinion of poster.
Service
Directv Technical Support
Reason of review
Poor customer service

Directv in Sarasota, Florida - Sling TV Commercials

1.0
Details
What filth this verbal message and the 2 actors portray!!!! I'm sick of it. If I see one more of Sling TV's commercials on your station, I am bombarding Congress and President Trump of your disloyalty to our American values and way of life!!! What jerks you are for taking Sling's money to advertise such filth on your stations!!!!
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Review
#1620898 Review #1620898 is a subjective opinion of poster.
Product
Sling Tv Commercial
1.0
Details
Direct TV has lost 5 channels from NBC & CBS that we are paying for.When you call & ask for a reduced price or other compensation they give you OLD movie channels that no one watches. The customer service reps lie b/c everyone is dropping the service. After I has...
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Review
#1615579 Review #1615579 is a subjective opinion of poster.
Service
Directv Customer Care
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund
Tags
  • Charging For Service Promised But

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts

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Directv in Orlando, Florida - When is Channel 8 going to be back?

1.0
Details
I want channel 8 available! I enjoy watching their programs
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Review
#1615087 Review #1615087 is a subjective opinion of poster.
Service
Directv Tv Package
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Deliver product or service ordered