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1.6
Details
Yesterday our Direct TV updated software. Now the format is totally useless. Print is to small; navigation is a nightmare; it is completely screwed up. Thinking I need to change companies.
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55 comments
Anonymous
#1742539

Garbage programs and to much advertisements, "PERMANENT"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Review
#1166201 Review #1166201 is a subjective opinion of poster.
Reason of review
Bad quality

Directv in Lake Worth, Florida - Dishonest technician

1.0
Details
Had new genie box installed. Tech said he would return old box but apparently he did not and I have been charged $135 for non returned box. Have made numerous phone calls to no avail. Emailed Zack McGuire President of MASTEC who supply contract technicians to Directv . His office paid lip service and SAID they would help but have not done so, Technician involved is no longer a contractor.
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Review
#1662586 Review #1662586 is a subjective opinion of poster.
Service
Directv Installation
Reason of review
genie box not returned by technician
Loss
$135
Preferred solution
Full refund
1.0
Details
Direct TV has lost 5 channels from NBC & CBS that we are paying for.When you call & ask for a reduced price or other compensation they give you OLD movie channels that no one watches. The customer service reps lie b/c everyone is dropping the service. After I has...
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Review
#1615579 Review #1615579 is a subjective opinion of poster.
Service
Directv Customer Care
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund
Tags
  • Charging For Service Promised But
1.0
Details
I have been with Direct TV 30 yr & since AT&T took over, it's been a constant nightmare. I called 3 times last week about compensation for missing NBC, CBS channels that total 5 channels that I pay for monthly. The customer service reps lie & promise other channels...
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Review
#1613625 Review #1613625 is a subjective opinion of poster.
Service
Directv Tv Package
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund

Directv in Orlando, Florida - When is Channel 8 going to be back?

1.0
Details
I want channel 8 available! I enjoy watching their programs
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Review
#1615087 Review #1615087 is a subjective opinion of poster.
Service
Directv Tv Package
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Deliver product or service ordered

Directv in Fort Myers, Florida - Direct tv serbice tech no show

1.0
Details
I pay $126.00 a month for this direct tv service that I have had for many years, extremely upset over loosing a local channel for my area NBC. Called and complained set up for service tech to come and put up antenna 2 Saturdays ago. Got antenna in the mail service tech never showed no call no explanation im so aggravated and tired if waiting on NBC situation to be resolved. Direct tv needs to fix this situation with NBC -Do WHAT NEEDS TO BE DONE SO YOUR LOYAL CUSTOMERS STAY WITH YOU. I am mad enough to make a change for another service, this is ridiculous
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Review
#1599311 Review #1599311 is a subjective opinion of poster.
Service
Directv Technical Support
Pros
  • I use to like direct tv
Cons
  • Dont care
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Directv in Crestview, Florida - No show for service appointment

1.5
Details
Lost service on Sunday morning. Called DTV customer service. Was given a repair appointment for Monday between noon and 4PM. Checked on status Monday morning all was good. Got an automated call at 2PM Monday saying job was on track. Nobody showed so I called customer service and stayed on hold for 30 minutes. When I did talk to someone, they said there were no technicians available. The representative wants me to wait till Wednesday. Scheduling of jobs and repair is UNSAT and needs immediate attention.
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Review
#1628585 Review #1628585 is a subjective opinion of poster.
Service
Directv Technical Support
Reason of review
Poor customer service

Directv in Boca Raton, Florida - Customer service debacle

1.0
Details
After being a customer for 11 years and disputing that I cancelled HBO 5 months ago and still being charged, the service agent cancelled my service without me even knowing it. Never read me my disclosure statement and now they expect me to pay for what I cancelled 4 times 5 months ago?? Direct tv will fall by the wayside. After ATT bought them, they have been a disaster/
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Review
#1689513 Review #1689513 is a subjective opinion of poster.

Directv in Orlando, Florida - Lousy control over volume

Directv - Lousy control over volume
Is there an actual up button and down button for the volume control??????????
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Review
#1598042 Review #1598042 is a subjective opinion of poster.
Product
Directv Remote

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts

Directv Products and Services Reviews

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Directv in Fort Lauderdale, Florida - Service never worked but charged a early termination fee

1.0
Details
They came out installed the dish but it never worked, Tech took all equipment back and I told him I would stay with U Verse. I got charged $260 early termination fee and $145 non returned equipment fee. Again never had service and tech took equip with him. I have been calling every week since May 1 and just get transferred.
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Review
#1594811 Review #1594811 is a subjective opinion of poster.
Service
Directv Satellite Tv Service
Cons
  • Customer service is the worst company i have ever dealt with
Reason of review
Poor customer service
Loss
$405
Preferred solution
Full refund