Not resolved

Just called to Directtv. I still have no service and it stopped snowing yesterday around 6pm.

All I see is "771-signal loss on satellite in 1". After being on hold for 30 mins, to ask what my fine would be if I cancelled due to lack of quality service, I was re-routed to contracts. After more waiting I had a gentleman explain that i would have to pay $350 plus my final bill. So basically I have to come up with $500 or "willfully" stay with direct tv with the knowledge that unless the atmosphere is shining rainbows and bubbles and no "solar flare ups" to interfere with satellite transmissions, there's a good chance of poor service (pixelization, stuttering audio) or no service at all, even on clear days on earth.

Seriously, with this country based on capitalism, you would think another digital cable company would fill the void of all the unhappy direct tv customers and offer to pay the fines if unhappy with direct tv and wanted to switch to them. Don't get me wrong, I was with a cable company, so I know they are not without their issues, yet i never had issues with reception based on weather or solar, cosmic interventions

Product or Service Mentioned: Directv Tv Service.

Reason of review: Damaged or defective.

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Snow is on your dish that is the reason for the 771 its blocking the signal.


there was a dusting at best. so anytime a snowflake hits the dish, reception out.

If you knew this, than the salesperson knew this when I explained my hesitation to sign up due to weather affecting service.

I was assured that once lined up, there would be no signal loss issues. Misled