Kankakee, Illinois
Not resolved

I'm definitely feeling those who's had problems with Directv. WORKING for this company was an absolute nightmare!

I personally went through 9 straight wks of training & once you get on the floor, its a completely different ballgame. The Team Leaders literally would tell us to forget everything we learned in training, & the Quality Assurance team were complete *** when they monitored calls. They definitely had their favorites, and would target certain people to get rid of them. From an insider's perspective, they deserved the "F" from the BBB!!!

To make a long story short, I got the *** out of there & now am so much happier & stress free!!!!

Beware of the Early cancel fees for the account, premium removals before 30 days, and having the protection plan for less than 1 year. I refuse to EVER work for another shady company like them again!!!

Product or Service Mentioned: Directv Account.

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I worked for a Directv call center for about a month and quit a week after I hit the floor. Why?

Because it'sa very high stress job. You can't always solve people's problems, you have to look through a bunch of confusing screens and continuously walk them through steps, if al of that doesn't work then you have to send a van out. I was constantly putting people on hold trying to get a supe's help and then waiting because they were helping other reps. After they go to me they weren't always able to help, because the problem sometimes can't be immediately fixed.

While this is happeneing the team leader sitting in the middle high desk calls out your name on the speaker that you have somone on hold over a minute.

Stress from too many angles. I quit and haven't regretted it!


After less than 1 year with DTV, I want to change carriers ASAP......


The person who wrote that statement is just mad because they think they know it all and Noone has the right to tell them what they can and can't do they are lazy and do not reflect the feelings of 99% of the fine men and women that work for directv. this person would rather complain about a job and quit and lay around and let us working folks pay for their life while they get food stamps and Medicaid


I just had to comment, how do you know this person is sitting around? Do you know them?

How do you know they did not squire another job. I don't know this individual but it makes you look foolish by the comment you have made.


My boyfriend is working for Direct TV right now. He wants to quit but he doesn't want to be screwed on the $700 they owe him.

Well they owe him $300 for last weeks jobs (which he will be paid on Friday for) and another $700 for this weeks jobs (which he will be paid for next Friday). If he quits, will they take his money?


Good for you! It's nice to hear from an actual former employee - everything that I've been thinking about them from personal experience.

They're terrible! Internet tv - way to go!!


Horrible business practices..very unfair...they took all of my money in my bank account without any notice at all... I am disputing this with my bank and also reporting to BBB.. Not ok...horrible company to deal with.


It's literally in your contract that if you sign up for DTV, you need a CC or debit which will stay on file for the duration of your service and WILL be debited if you leave the company with fees on your account. Read your *** contract.


I work at the directv call center in boise. The journey so far has been epically amazing.

Yes training is a little short but a lot of the information is learned on the phones. There is about 4500 pages of information and policy. A lot to learn. I go to work with the mentality of it being just like school.

Constantly learning something new everyday. The support from work peers is incredible. The only time that this is a bad experience is when you don't try something new as far as call handling as in not applying the advice that is passed along. The other aspect is when you don't have patience with yourself.

Not every job is meant for everyone or at least it may not be everyone's passion. Avoid making the call a transaction, the calls are meant to be conversations. Anyone with good interpersonal skills, interpretation, soft skills and a want to genuinely help people can do this job. This company takes care of all of its employees and it's customer data base.

I along with thousands and thousands of employees are proud to stand by att and directv alike. Enough said


I also work in ACE at the DirecTV in Boise and I second everything said above. It has been an amazing job in an insanely positive atmosphere, with support in your peers and leaders alike. We strive to make the best of every call with every customer and to provide high quality television for people across the U.S.


The only complaint I've ever had with DTV is that when I called for technical support, or any service I always got the wrong person to talk to. I had many problems in my first 2 years with them that I finally dropped them.

When I returned to DTV last week it started out good, but the promised 3 months of free premium channels never loaded into my DVR and when I called to inquire today the same old merry go round of talking to the wrong agent in the wrong department started up again! And then a miracle occurred and someone connected me to the ACE Department.

A man named Tye in the ACE Dept fixed the problem immediately, and from now on I'll ask for that department when I call DTV.


I worked for Dtv for 5 years and you seriously do not realize how good you have it compared to other companies. What company is going to give you ALL THE *** CHANNELS FOR FREE WITH NO CONTRACT?

And monthly bonuses and a pension?

I worked for Verizon and they didn't give us any of that. Verizon blows.


I WORKED FOR VERIZON 17 years , prior was GTE. Verizon came in and EVERYTHING CHANGED FOR THE WORST.

SALES PRESSURE, RESTROOM BREAKS, ATTENDANCE CRAZY IF YOUR SICK YOUR F*~*K. So make sure you want to work under pressure before you apply.


I work fir directv and I'm a bgi agent yes days are hard and some people are hard to deal with, but you don't know their life or their story. Point is I love my job training is not like the floor but you learn so much more on the floor and training can only prep you for what you took in. I love my team lead and this company!


I've worked for Directv almost 3 years, the first year was a little hard. But since then it is pretty good job, decent pay for a callcenter job.

Monthly bonuses of $150 to over $350 every month. Three pay raises in the first 2 1/2 year ( one of over $1.25 an hour) . Free Directv package with premium channels and a free DVR. Contests , prizes and more.

I have won gifts about every 3 months. The training is top ranked , the supervisors are pretty good and excellent opportunity for promotion.

I do think this is a good job for someone who does not have a college degree. Lots of room for advancement but lots of competition for the jobs.


So what you're saying is they pay you well and reward you.. just to get you to keep working for a terrible company.

If the training is so good, why does it take several phone transfers to get any help? And why do they screw up bills so much?


I loved working for Directv and thougjt they were a great company... Until i got fired.

I was a top performing tech for 2 years. Then i jumped to a different site and did things different then them and was suspended 3 days for an investigation. Turns out i had been doing pole mounts wrong. I explained that my OJT had taught me that way and it hadnt been an issue for 2 years.

My OJT was not certified per company policy. My 3 day suspension turned into 5 days without a callback or notice. When they termed me, it was by my sup and not hr or the manager. Sup didnt know any of the info?

HR was closed for the day! My last check took two weeks!!!


Lets look at this logically, most people that complain are sore for some reason or another. I have been working for Directv for about 1 year now in the Movers department.

Nothing you have said has ANY merit. Training was very detailed ( showing that the company cares about employees and it's customers) after training you are placed on the floor for one month where they help you to succeed, letting you know where you made mistakes instead of yelling at you and penalizing you. They have several programs that enable you to be successful as well as great benefits and bonus structures.

On the down side they do change schedules (hours and days) too often and don't have certain perks that other big companies offer. Over all this company is great to work for, honest with employees and customers ( customers don't read their agreements only the flashy bits).


Dint be a ***! I work there also and it is completely different than what you're saying. Why you being a *** baby about it?


Learn how to proof read before you post ***. Poster child for directv I guess...