Charleston, Illinois
Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design


I have been a loyal customer for almost 8 years.

For the last 3 month billings you have raised my amount because you have charged me with show time. You had people call me telling me I get this for free, however, it turned out , you charged me for it. That's called FRAUD. I've been unable to call for the last two month's because I have been in and out the Hospital. However, now, I've seen your mistakes. Or had their been done intentionally? Today I called, I spoke with three different agents, all who had been located over Sea. I am sorry, I have a problem with that. I don't know who the person had been to hire a company from the country of Philippine's? First off, nobody can understand a damn thing . There is so much background noise. I would advice to have some of your CEO calling and see *** they like it. I finally had been connected with a young man from the USA. number TC 775 G, TRENT WAS HIS NAME. he corrected my billing. Let me say this, without hm, I would have quit DIRECT TV. Please bring back your call center here in the STATES.

Marianne RYBICKI

Product or Service Mentioned: Directv Tv Package.

Reason of review: Pricing issue.

Monetary Loss: $7500.

Preferred solution: Let the company propose a solution.

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