I TRIED TO CANCEL DIRECT TV AFTER THE CONTRACT HAD EXPIRED.
THEY DID NOT ALLOW ONLINE CANCELLATIONS.
I CALLED THE CUSTOMER SERIVCE TO CANCEL, I WAS TOLD THEY COULD NOT CANCEL UNTIL THE ACCOUNT HAD A ZERO BALANCE, I INQUIRED WHAT THE BALANCE WAS AND MAILED THEM A CHECK FOR THE AMOUNT DUE. I RECEIVED A NEW BILL WITH ANOTHER MONTHS BILLING. AGAIN I CALLED AND WAS TOLD THAT I COULD NOT CANCELSERVICE IF THERE WAS AN ACCOUNT BALANCE. I MAILED THE A CHECK FR THE BALANCE OF THE ACCOUNT. NEXT MONTH ANOTHER BILL FOR SERVICES. I CALLED AND ASKED HOW I COULD CANCEL THIS SERVICE, I WAS TOLD THST I COULD PAY THE ACCOUNT BALANCE WITH A CREDIT CARD. I GAVE THEM MY CREDIT CARD NUMBER AND WAS PLACED ON HOLD , AFTER ABOUT 2 MINNUTES OF WAIT TIME THE CUSTOMER SERVICE REPRESENTATIVE TOLD ME THAT THELINKS TO THE CREDIT CARD SERVICE WERE NO WORKING. I WAS BEGINNING TO SEE A PATTERN OF CONTINURD BILLING BY NOT ALLOWING THE SERVICE TO BE CANCELED.
SINCE I HAD OFFERED PAYMENT VIA MY CREDIT CARD AND THEY COULD NOT ACCEPT THE PAYMENT, I FELT THAT I NO LONGER OWED THEM ANYTHING.
SUBSEQUENTLY THE ENTERED A NONPAYMENT COMPLAINT WITH THE CREDIT BUREAS AND IT REDUCED MY CREDIT RATING BY 100 POINTS.
IT SEEMS TO ME THAT THIS IS A DEVICE SYSTEM TO HOLD YOUR CREDIT RATING HOSTAGE!!!!!!!!
Product or Service Mentioned: Directv Tv Service.
Reason of review: Problems with payment.
Monetary Loss: $8000.
Preferred solution: REMOVE THE NON PAYMENT INCIDENT FROM MY CREDIT REPORT..
Directv Cons: Cancellation policy.