On August 4th, I checked our bank account to find that almost $800.00 was gone. Directv took money out of MY bank account for my father in laws account.
(We had used our debit card ONE TIME to pay Directv 56.00 for my mother in law after my father in law passed away.) They told me that day that I would get a refund within 10 business days for the full amount taken out since this isn't even my account. Now, a month later, we have received $203. and that is all we are getting back. They are rude, hateful, lying, thieves.
They said since our card was "on file" they are allowed to drain my bank account for whatever my father in law owed. They took EVERY last penny out of MY bank! Their customer service is one of the worst I have ever encountered! I will NEVER have Directv and I want everybody I come in contact with to know how they have done.
If you have ever paid anything to them using your debit card, they can just take out whatever they want! Cancel your card and get a new one!
I will never get the rest of my money back but if this keeps even one person from getting an account with them then that's great!
Do your homework. They are a horrible company and have an even worse reputation!
Product or Service Mentioned: Directv Account.
Monetary Loss: $600.