I hardly ever check my direct tv bill because they just automatically take their payment from my account. For whatever reason I decided to check the bill and noticed that we were getting charged $10 a month for our HD service that was supposed to be credited every month because when we signed up there was a HD FOR LIFE promotion going on.
I called DIrect TV a call and the first person I spoke to said that a representative was giving me $10 off a month for 12 months on top of my free HD and once the 12 months ended, the system took both discounts off instead of just one of them. He then had to transfer me to someone who could fix this in the system. The man I spoke to next told me something completely different. He said that in Oct I chaned my package and the package I chose didn't have the free HD FOR LIFE.
I was very confused and upset when I heard this because I remember ALL the tv packages wereFREE HD FOR LIFE ( at the time I purchased ) and I specifically asked when I lowered my package if this was going to effect my free HD and she said no. So which dumb reason is it Direct TV? I feel like I just keep being lied to and I'm tired of it. Since signing up, my bill just keeps getting higher and higher.
I know it's only $10 a month but it adds up especially if we were going to keep their service which I doubt now. And everyone I speak to lies so now I don't trust this service provider anymore.
Product or Service Mentioned: Directv Tv Package.