Not resolved

Hello, I sadly came to learn this morning that my recorded Miami Open match with Kyrios and Federer, recorded last night, had been deleted. I looked up recovering deleted programs, but found it is not an option with Direct TV DVR systems.

I had it with TIVO, and though I didn't use it very often, I really appreciated it. It would be mind boggling to learn that Direct TV could have but did not see the advantage of providing this friendly feature. Please please get on board with giving your customers the option to recover deleted (at least those recently deleted) programs.

Thank you for taking the time to consider my suggestions. Dianne Schlies, a long time customer of Direct TV.

Product or Service Mentioned: Directv Dvr Tv Service.

Reason of review: Unrecoverable deleted program.

Preferred solution: Let the company propose a solution.

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