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2.6
Details
After receiving 2 notices on the phone yesterday to confirm that I was to meet the technician for an equipment upgrade between 12 and 4pm I received another automated call at 3:03 pm letting me know that the technician would arrive between 3:30 and 4:00. I left work at...
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Review
#1700209 Review #1700209 is a subjective opinion of poster.
Pros
  • Good programing and reliable service
Cons
  • Automated calls and missed appointments
Reason of review
Problem with delivery
Loss
$80
Preferred solution
Price reduction
Tags
  • Tech Left Before Appointment Time

Directv in Griffin, Georgia - *** Commercials

1.0
Details
You have more time spent in commercials than the program I am watching. For an hour show, I saw an hour and a half of the same ten commercials played on repeat.
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Review
#1683666 Review #1683666 is a subjective opinion of poster.
Service
Directv On Demand Tv Service
1.0
Details
Direct tv lost CBS and when I called them they refused to discount my bill and continued to charge me without any explanation of when CBS would be restored. I cancelled their service and was told I wold be charged early termination fees. I told them they breached their...
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2 comments
Anonymous
#1739007

Were u charged anything after u told them tht they breached the contract? Bcuz here in Abilene Tx, 1 of our local chnls was removed & I'm already unhappy with their servs. s So I'm trying to get out of the deal with the devil contract, with the most least fees on my end.

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Review
#1625464 Review #1625464 is a subjective opinion of poster.
Service
Directv Bundle
Reason of review
Poor customer service
2.2
Details
I received a bill on April 5th 2019. a bundle package between AT&T and DirecTV the total bill was for $132.18. the bills total was 132 18 47.85 for DirecTV and 87.22 for AT&T... The bill was paid in full at this point I was informed that AT&T and DirecTV we're going to...
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Review
#1621057 Review #1621057 is a subjective opinion of poster.
Service
Directv Tv Service
Reason of review
Poor customer service
Preferred solution
Correct my bill

Directv in Atlanta, Georgia - Service where is it

2.8
Details
Saturday July 6 and Sunday July 7th what's up with direct TV?. No nbc abc fox sports I missing my NASCAR race!!!. first time in my life I if you can't settle with Nexstar I'm go back to Comcast. Will have a stir fry in my DISH!!!.
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Review
#1580044 Review #1580044 is a subjective opinion of poster.
Service
Directv Tv Service
Pros
  • Good picture
1.0
Details
Dear Ms. Filipiak, In February 2019, I called and had my service switched over to another person. We did a three-way call and the agent took the other person's credit card information. Since then you have continued to bill me and took money out of my bank account...
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Review
#1568544 Review #1568544 is a subjective opinion of poster.
Service
Directv Customer Care
Cons
  • Told me 5 different times they would handle it
  • Being lied to and misled
  • No follow through
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund

Directv in Atlanta, Georgia - Forcing AT&T To Make Good

1.0
Details
I received a mailer advertising $300.00 for switching. Placed a 'phone order, was upgraded to $500.00! Got message that I could claim my reward... for TWO HUNDRED bucks! Spent hours on hold, wrote letters. Could not get them to admit the discrepancy. Fortunately, I kept the original offer mailer; the one that promised $300.00. I finally contacted the Better Business Bureau, and guess what? I got my $500.00!
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Review
#1562200 Review #1562200 is a subjective opinion of poster.
Product
Directv Reward Card
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Called BBB; matter resolved
Tags
  • Direct TV false advertisement

Directv in Stockbridge, Georgia - Mad at liar AT&T

I guess I will change Providers since they dropped metv. I knew when AT&T took over Directv it would go down hill. AT&T has never cared about the consumer. The high price they charge is not worth it anymore. I have been considering changing for a while because they keep going up on cost. They have made my decision easier now. The Anti Christian Channels they keep and do away with the quality Family channels. Any company that will flat out lie to you and try to convince you that it is technical problems are not one I want to give my hard earned money to.
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Review
#1512371 Review #1512371 is a subjective opinion of poster.
Service
Directv Tv Package
Reason of review
Bad quality
1.5
Details
Called to disconnect from Directv (because of poor customer service for another issue) and service is set to stop at midnight on Janaury 14th (same day as my call). Then she said a "new policy" is in effect and they no longer prorate disconnects and I will get a bill...
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Review
#1448165 Review #1448165 is a subjective opinion of poster.
Service
Directv Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Full refund

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts

Directv Products and Services Reviews

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Direct TV firced me to upgrade the receiver to an HD receiver. Everything was supposed to be free. After install called tech support and they sent another tech and he told me the reason we were not receiving a HD picture was because of the dish was not an HD dish. He...
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#1443479 Review #1443479 is a subjective opinion of poster.
Service
Directv Customer Care
Reason of review
Poor customer service