Not resolved
Customer service
Exchange, Refund and Cancellation Policy
1 comment

We discontinued our Direct TV service in January, and returned the equipment thru FED EX as instructed. In February we got a bill for the equipment, I called customer service and explained that it had been sent back on January27.

I was told by two different agents that the balance would be zero and I did not owe them money. Well guess what, I got a bill again today! Called again and explained that I had returned the equipment. Was told that the agent would send it to the supervisor and it should take four days.

I will be calling back on the 29th!

Irritated that I have to call and explain the whole case over again. Feel like the first agents were just agreeing with me so that they did not have to deal with it!

Product or Service Mentioned: Directv Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $192.

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They are inundated with equipment from all the rfolks that are quitting Directtv. They are still telling me that they will fix all of this mess. I hope so.