I am getting Comcast installed and dropping Directv. I was a customer for six years.
I purchased a new flatscreen and wanted to get HD and an HD DVR. They wanted to charge me $297 for an HD DVR! I actually purchased a non-hd dvr from them two years ago for $99. I am glad to get rid of them.
They actually told me that if I was a new customer I could get this for free and get a lower price per month. They also told me that they knew I could definitely get a better price somewhere else in addition to saying that the HD DVR cost them $600 and they were losing money by selling it to me for $297. They may indeed train the phone reps for 2 weeks.
I just don't know what they are training them.