Surprise, AZ 85374, USA
Not resolved
Product or Service Quality

I got a display on my TV that says the new version of the Guide and List is permanent. After 5 people told me that they were reverting back to old version, they seem to not know what they are doing.

My new contact with customer service seems to confirm that it will NOT BE FIXED. People with 27 inch TV sets will no be happy. You will either cancel Directtv or buy a new larger tv. As you can see, they don't seem to care about their customer.

ATT may know about phone service but not about television.

So much about company mergers. Maybe Congress should get involved about this customer issue.

Product or Service Mentioned: Directv Tv Guide.

Reason of review: Poor customer service.

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