Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

What's with the non-selective guide change?

Font size is miniscule and the black background makes it even harder to read, even on my HD LG screen.

No warning, no choice, no fix!

Customer service is clueless (as usual)! She even asked how to spell "guide"! Can't even get a callback from someone who knows something..

Either fix it and return to the previous guide, or I'm getting another provider!

I've been a loyal customer for nearly twenty years. So what! I can't even get the same program deal as a new customer can

DirecTV could care less, or so it seems, from their lack of customer service!

Product or Service Mentioned: Directv Tv Guide.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Directv Cons: Poor customer service response from a foreign based individual.

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