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I waited 9 days for an appointment, was told they’re arrive between 12:00 and 4:00, at 2:00 o’clock I received a email that there still on the way, they never showed up, I called the next day was told there wasn’t a tech available in my area, I missed a day of work for this. Now I was told my next appointment won’t be for a week, I’m very upset that will be over two weeks without service, I better not be billed for service at the end of month or I WILL be transferring to dish network after be with you for nearly 14 years, he’ll if a way of treating your customers. Richard Pierce

Product or Service Mentioned: Directv Technical Support.

Reason of review: Poor customer service.

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Anonymous
#1413006

Same here... First scheduled 12/28/2017 between 12 and 4 PM, no one showed up.

They rescheduled for 01/02/2018 between 12 and 4 PM, no one showed up again... Called this morning and they rescheduled for 01.08/2018 between 8 AM and 12 PM.

I already lost 2 days of work to stay home and waiting for the technician to come. After all, I feel so stupid to sign up for DirectTV