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first off. you are waited on the phone for a long time.

When you did get someone. They keep telling you different things. Each rep you talk to say different price. If I was such a valued customer since 2008.

Why can they not do anything for me then. The you get the bitchy attitude rep. Very unprofessional for a big business. Get your *** together at directv.

Because I had a waving discount. I can not cancel my discount just so I can up grade to a dvr system. One tells me I have to pay full price which is over $600. Really in this economy.

One lady tells me she was trying to get a free upgrade. one lady told me half price. one lady tells, the snotty one told me the other lady can not give me free upgrade. Again get your *** together directv.

Such attitudes from most of the reps. I was on the phone for along time with them.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Oct 03, 2015.
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