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Do not like new format at all. List too light and fonts too small.

Can't hardly see it. I just called Directv and spoke to someone who did not know they changed format. Kept asking me for code as I repeated no code just wanted to see if I could get old format back and after 5 minutes of asking me about codes and what was I seeing on screen and me repeatedly telling her I had message on screen when I turned tv on about new format she went and asked someone who knew about it and told me new format was for customers convenience and I told her it was a inconvenience she said there is nothing that can be done. She said I was her first caller about complaints on this new format.

Hopefully if more people call and complain they will at least put list back to previous format. Not happy at all

Product or Service Mentioned: Directv Technical Support.

Reason of review: Poor customer service.

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NEW FORMAT SUCKS!!!!!! You tried¿¿, YOU Failed!!!!! Maybe and hears a thought...ask your consumers before you take such an awful change...If I ordered this crap from Amazon I would return it!J.H.


Yep thinking seriously about changing providers !!!!


It seems Directv has gone backwards in offering their new guide format. It is extremely small, not organized well and it it maddening.


New format is a mess. Previous comments are correct.

Menu is harder to use.

This new software update is not an upgrade. You should go back to the prior format.


Agreed!Have been a Direct TV customer for 20 years. This new format stinks!