Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Direct keeps billing me for HBO which they said would be free. They called me and asked if I would like free HBO, I said yes.

When I got the bill they charged me for HBO & Cinemax. I talked to a Direct TV representative named Maria last month and she said the charges would be removed on the next months bill. It wasn't removed on the next months bill and I was additionally charged for another month. I called this month and talked to a representative named Sam.

He said he couldn't do anything for me and to call the sales department at 877-543-1115.

They don't answer the phone and don't call back. My only recourse is to file a complaint with the State Attorney and Better Business Bureau.

Product or Service Mentioned: Directv Tv Package.

Reason of review: Problems with payment.

Monetary Loss: $62.

Preferred solution: Full refund.

Directv Cons: Being lied to about services.

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