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NO SERVICE 5 days. We got a tech to come to our house.
Shortly after Tech left, TV picture went out again. My husband went to the attic, and found that a wire to the TV was cut. Tech cut the wire to the TV. We called the tech numerous times.
He never returned calls. We continue to call DirecTV repeatedly and reach reps whose 1st language is NOT English. We get dragged through the 20 question repair routine way too many times, The thick accent makes it cumbersome. Nothing's wrong with having an accent, but if I say I don't understand, and then the other party becomes irritated with me, either hangs up, or forwards me to someone else without a clue, or worse forwards me to a dial tone that disconnects, then I call that poor service.
It's been said that Directv pays their contractors very, very little. Well, I certainly can believe that! Guess it's time to stop service. I'm almost too worn out to call them, even for cutoff.
GGGEEEZZZZzz, so many of us (me included) keep paying for Directv's unreliable service? Personally I'm Finfftired of BS. What a raggedy business model for a company to have.
like what a reader said about calling to cancel the service. That sounds like a winner!
User's recommendation: DONT subscribe to Directv! Horrible support service. Rather closer to NONE!
Monetary Loss: $75.
Preferred solution: Deliver product or service ordered.