On or about February 2015 I contacted Directv to cancel my service. I had to relocate & the new complex I was moving into did not allow satellite dishes. If they did, I would have definitely continued my new service with them. I was a Directv customer for more than 15 years & spent at least $4000/year with them.
I was informed that I was going to be charged a cancellation fee of more than $450. I was very taken aback by this. I pleaded my case about being a loyal customer & the fact that the new complex would not allow satellite dishes. Their response was quoting me some FCC law that states that complexes are not allowed restrict satellite dishes. I spoke with the President of the Association & he had no intent of changing the bylaws. No matter what I stated to Directv they did not want to hear a thing. The rep did promise me that he would send my request to the "back office" & they would inform me of their final decision. I never heard back from them & received no more bills so I assumed that it was resolved. Fast forward to October, 2015 when I decided to purchase a vehicle. The dealer runs my credit report & discovers that a credit collection agency states that I owe them money for Directv. Once again, I called Directv to plead my case & inform them of my dissatisfaction. They couldn't care less. In addition, they informed the collection agency to not accept a settlement on my account. Either pay in full or the derogatory mark stays on my credit. By the way, I emailed the President of Directv to inform him of my situation & received an email stating the same things that all his other employees did. If I ran my company this way I'd be out of business!!
My advice is to use any other cable/satellite provider in your area. I still cannot believe after spending more than $60,000 with them in 15 years that they could care less about my satisfaction. I will NEVER use them again no matter where I live!!!
Reason of review: Poor customer service.
Monetary Loss: $450.
Preferred solution: Full refund.
Directv Cons: Time in getting issue resolved, Customer service, Not resolving issue, Unwillingness to address my issue, Cancellation policy.