Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

DirecTV is fair to it's current customers and wonderful to the potential customers (when they are trying to make a sale). However, when you have to cancel their service for whatever the reason, the Customer Service representatives are nasty, rude, and plain old disrespectful.

I called DirecTV to cancelled my service, and before I could complete a sentence their representative was cutting me off, and asking questions, to include "What can't you afford it?" followed by "Your cancelation fee is really high, I am sure you can't afford that either." Needless to say I lost my temper and used some colorful language and asked for a Supervisor. To make a long story short, i signed up with DirecTV because we are a military family, and move often, I was assured by the representative that sold me the service, that Military Service Members with PCS orders do not pay a cancelation fee. Apparently that is a LIE! DirecTV said that to me (on a recorder conversation by me) and now because the PCS is within the US we have to pay a $20 per month left on the contract cancellation fee.

To further the insult the representative was blatantly lying to me, stating i had 23 months left in my contract, when I only had 11 months left, which I had to argue back and forth with the rep for 9 minutes, with not only my contract, but also the monthly statement which showed I only had 11 months left.

If you want to pay an Arm and a leg for TV channels you'll never use, and be disrespected and overcharged when you cancel, then DirecTV is for you. I wish i could give them negative stars.

Product or Service Mentioned: Directv Premier Tv Package.

Reason of review: Return, Exchange or Cancellation Policy.

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