Ione, California
Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

I used to be a big fan of Direct TV. The customer service was great.

Products worked well and the price was decent with discounts offered routinely. Since AT&T has taken over, my bill has gone up multiple times, I have sat on hold for several minutes on numerous occasions, and the customer service rep can barely speak English each time I have called. None of this was a problem prior to AT&T.

Horrible decision Direct TV.

I see you losing several customers, to include me once I find a better product. Nice work Direct TV!

Product or Service Mentioned: Directv Customer Care.

Reason of review: Poor customer service.

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i too have had that experience. last week 58 minutes and no resolution.

today hour and change on something should have been 3 minute answer.

Been customer for 16 years. That will now change