Ione, California
Not resolved
1.9
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
1 comment

I used to be a big fan of Direct TV. The customer service was great.

Products worked well and the price was decent with discounts offered routinely. Since AT&T has taken over, my bill has gone up multiple times, I have sat on hold for several minutes on numerous occasions, and the customer service rep can barely speak English each time I have called. None of this was a problem prior to AT&T.

Horrible decision Direct TV.

I see you losing several customers, to include me once I find a better product. Nice work Direct TV!

Product or Service Mentioned: Directv Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1204270

i too have had that experience. last week 58 minutes and no resolution.

today hour and change on something should have been 3 minute answer.

Been customer for 16 years. That will now change